Locker FAQs

  • General Questions

    When you pick your items up, follow these steps to open your locker

    • Scan your Library Card
    • Enter your pin number
    • Select the locker you want to open (if you have more than one)
    • The locker number is next to the title of the items it contains
    • Select Open Selected Lockers, or Open All
    • Your locker or lockers will open and you can take your stuff home

    The items in your locker check out to you automatically when you open them.  

    First check this question

    You can contact the library at 785-843-3833 and we can help figure out the exact issue. However,  you will most likely not be able to pick up your items that day.  We can bring them back to the library for you to pick up or place them in a new locker the next day.

    Go to our catalog and log in.  

    Find your wished-for item, and place it on hold:

    If you don’t see this option, turn off your single-click holds preference on your ‘On hold’ page.

    When your hold is ready, you will get an email alerting you to pick up your items. Be sure to pick them up within 3 days.

    There are no library staff to troubleshoot at the locker, so be sure your account is in good standing.

    You don’t owe $10.00 or more in fines

    You don’t have 50 or more total items checked out and you haven’t exceed other  checkout limits

    You didn’t cancel any locker holds if they were in “ready to pickup” status. Instead, check them out, then drop them into the returns bin on the sidewalk in front of Hy Vee.  

    Your account has no card renewal date on your “My borrowing” pages.  If a renewal date is there, it needs to be later than today.  If the renewal date is today or earlier, trek down to the library with your photo id to renew it before checking out at the locker.